FEQUALTY ASKED QUESTIONS

Our booking site will only allow you to book dates that the villa is open for rent. If your dates are not able to be booked, it is because some or all of your dates are not available for rent. Also, the pricing on our booking site reflects the current rental prices.

No. We require a reservation to notify staff and security of your arrival.

A single airport pickup and drop-off are included in your rental rate. If your group requires more than one airport pick-up/drop-off time, an extra charge of $50 will apply.

Book online using our online booking system at https://www.staypv.com/book-a-villa. You may also email info@staypv.com or call or text USA 972-385-8085 or Mexico 755-120-5358 to book.

Yes, occupancy limit that is stated as part of my vacation rental permit issued to be by the city . The number of guest is limited to 2 guest per bedroom, because we only have king beds. Traveling with an infant that requires a crib is the only exception to the occupancy rule. We can provide a pack and play, but do not have a crib onsite. We have no other "baby" items onsite. Children are to be supervised by an adult over 18 at all times. We no longer have any kids games or toys due neglect from past guest.

Yes. We welcome families. Children are to be accompanied by an adult member of your travel party at all times. This includes swimming in the pool. We offer no babysitting services. Children are not to be supervised by the staff; they have job duties that require their attention.

Airport pickup/check-in is between the hours of 3 p.m. and 6 p.m. If you require a later airport pickup/check-in, please let us know in advance.

Check-out is at 11 am. If you require a later checkout, please let us know in advance. We will do our best to accommodate your request.

Food and drinks are NOT included in the rental cost. You will have to buy your groceries upon your arrival. Once you've decided on your menu, a team member will accompany you to the local markets.

We have discontinued pre-stocking services at Pacific Vacation to offer a more personalized dining experience. Guests are encouraged to discuss their food preferences directly with the villa staff upon arrival. This approach also helps manage food allergies and preferences more effectively, providing a safer and more enjoyable stay. Since food and drinks are not included in the rental cost, this allows guest to manage food cost more effectively.

Yes, when you book a vacation rental at Pacific Vacation, a private chef is included with your villa rental. However, the cost of food and drinks is NOT included in the rental. After deciding on your menu, a team member will accompany you to the local markets to select the freshest ingredients, ensuring every dish showcases the best of Zihuatanejo’s local flavors.

We no longer offer parties or weddings at the villas. Furthermore, the villas are limited to only the guest registered at the time of rental. No outside visitors.

We are located inside the exclusive Puerto Mio area. Travel up Paseo del Morro, pass the bridge, and dive shop. When you come to the fork in the road, keep right up the hill, do not go down the hill to the marina. Continue up the hill until you reach the wooden gate. Security is at the gate and will ask for your name and which property you are visiting. Proceed into the secure area of Puerto Mio and turn right at the bend in the road. Pacific Vacation will be down the road on the left-hand side inside the second brown gate with a sign. A member of our staff will greet you and show you to your villa.

Tipping is always a touchy and confusing aspect of travel. It is important to remember that tipping is always at the discretion of the traveler. If you are satisfied with your service received at your Pacific Vacation (as I am sure you), a good guideline to be used at a villa is cruise ship tipping which tends to be 20% of the passage. If the Pacific Vacation team exceeds your expectations, a great tip would be roughly 25% of the rental price divided among the entire team. Please remember that if your rental is during the holidays, it is customary to increase the tip. You can read more about tipping here.

Cell phone carriers vary. You will need to contact your carrier about rates and usage before flying to Mexico.

We do accept credit cards for bookings. Your charge will be processed by a USA bank using Stripe. If you reside outside of the USA, please ensure that your credit card company or issuing bank allows Stripe international charges to your card. Also, if you plan to use a credit card will in Mexico, your issuing bank might require advance notice for fraud protection.

All Pets, emotional and service animals are prohibited. NO EXPECTATIONS. Mexico does not have laws regarding service animal accessibility in private homes. If an animal is found on the premises, the animal will be removed and boarded at a local shelter or veterinarian's office at the Guest's expense. The Guest is responsible for remedying all animal damages and the cost of remediation, including animal allergen remediation, flea remediation, and reimbursement. This includes any fees necessary to relocate or compensate for the relocation of future guests until remediation is completed. The Guest will be evicted for refusal to relocate the animal.

NO PETS. Due to the villas' indoor/outdoor living areas, even the best pets have difficulty with where "inside begins" and "outside ends." This leads to pets using areas that are not intended for bathrooms.